Shipping Policy
1. Shipping Overview
Thank you for shopping with City Fashions! We are committed to providing you with a seamless, transparent, and efficient shipping experience. Please review our shipping policy below to understand how we process, ship, and deliver your orders. By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.
2. Shipping Area
2.1 Domestic Shipping – Contiguous United States Only
- We currently ship to addresses within the contiguous United States (the 48 contiguous states) only.
- We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
- We are unable to deliver to PO Boxes or APO/FPO/DPO addresses.
2.2 Eligible Shipping Locations
We ship to residential and commercial addresses within the contiguous United States (48 states, excluding Alaska and Hawaii):
| Location Type | Eligible |
|---|---|
| Residential addresses (contiguous U.S.) | ✅ Yes |
| Commercial/business addresses (contiguous U.S.) | ✅ Yes |
| Alaska & Hawaii | ❌ No |
| PO Boxes | ❌ No |
| APO/FPO/DPO addresses | ❌ No |
| U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, etc.) | ❌ No |
| International addresses | ❌ No |
If you have any questions about whether we ship to your location, please contact us before placing your order.
3. Shipping Cost
3.1 Free Standard Shipping
- All orders shipped within the contiguous United States enjoy FREE standard shipping.
- There are no additional shipping charges, handling fees, or fuel surcharges.
- Free shipping applies to all standard shipping methods offered at checkout.
- Free shipping is automatically applied at checkout — no promo code required.
3.2 Shipping Cost Summary
| Shipping Option | Cost | Availability |
|---|---|---|
| Standard Shipping | FREE | All contiguous U.S. orders |
| Expedited Shipping | Not available at this time | — |
| Overnight/Express Shipping | Not available at this time | — |
4. Order Processing Time
4.1 Processing Window
| Detail | Information |
|---|---|
| Processing Time | 1–3 business days |
| Business Days | Monday – Friday (excluding U.S. federal holidays) |
| Cutoff Time | 3:00 PM Central Time (CT) daily |
4.2 How Processing Works
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed before 3:00 PM CT on a business day will typically begin processing the same day.
- Orders placed after 3:00 PM CT will be processed on the following business day.
- Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
- Processing time is separate from delivery time. Processing covers order verification, quality checks, packaging, and handoff to the shipping carrier.
4.3 Order Verification
- We may perform additional verification for orders that appear high-risk or that require address confirmation.
- Orders may be held pending verification, which could add additional processing time.
- You will be contacted if there are any issues with your order or payment.
5. Estimated Delivery Time
5.1 Standard Delivery
Once your order has been processed and shipped, the estimated delivery time is 4–7 business days.
5.2 Delivery Timeline Summary
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 4–7 business days |
| Total Estimated Delivery | 5–10 business days from order date |
5.3 Important Notes
- Delivery times are estimates only and are not guaranteed.
- Delivery times may vary depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.
- Business days do not include Saturdays, Sundays, or U.S. federal holidays.
- Remote or rural areas may experience slightly longer delivery times.
- During peak seasons (e.g., holidays, major sales events), delivery may take longer than estimated.
6. Shipping Carriers
We partner with trusted and reliable shipping carriers to ensure your package arrives safely and on time:
| Carrier | Website |
|---|---|
| USPS (United States Postal Service) | usps.com |
| UPS (United Parcel Service) | ups.com |
| FedEx (Federal Express) | fedex.com |
- The carrier used for your order will be determined based on the destination, package size, and weight.
- You will receive tracking information once your order ships so you can follow your package's journey.
7. Shipping Method
- Standard shipping is available for all orders within the contiguous United States.
- Shipping method options will be displayed at checkout.
- Free shipping applies to the standard shipping option.
- At this time, we do not offer expedited or overnight shipping options.
8. Order Tracking
8.1 How to Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using any of the following methods:
- Email Tracking Link: Click the tracking link provided in your shipping confirmation email.
- Carrier Website: Enter your tracking number directly on the carrier's website (USPS, UPS, or FedEx).
- Order Tracking on Our Website: Visit our website and enter your tracking number in the order tracking section.
8.2 Tracking Tips
- Tracking information may take 24–48 hours to update after you receive your shipping confirmation email.
- If you do not receive a tracking number within the stated processing time (1–3 business days), please contact us.
- If your tracking shows "delivered" but you have not received your package, please check with neighbors or your building's mail room, and contact us if the issue persists.
9. Shipping Delays
While we strive to deliver your order within the estimated timeframe, please be aware that delays may occasionally occur due to factors beyond our control, including but not limited to:
- High order volume during peak seasons (e.g., holidays, promotional events)
- Severe weather conditions or natural disasters
- Carrier delays, route changes, or operational issues
- Incorrect or incomplete shipping addresses provided by the customer
- Unforeseen events such as pandemics, government restrictions, or supply chain disruptions
We are not responsible for delays caused by carriers or circumstances beyond our control. However, we will do our best to assist you in tracking your package and resolving any issues that arise.
10. Incorrect or Incomplete Addresses
- Please ensure that your shipping address is complete and accurate before submitting your order.
- We are not responsible for orders delayed, misdelivered, or undelivered due to incorrect or incomplete addresses provided by the customer.
- If your package is returned to us due to an incorrect or undeliverable address, we will contact you to confirm the correct address.
- Additional shipping fees may apply for reshipment of packages returned due to customer address errors.
- It is the customer's responsibility to ensure that the shipping address can accept deliveries from our shipping carriers.
11. Lost or Damaged Packages
11.1 Lost Packages
If your package appears to be lost in transit:
- First, check the tracking information for the latest status update.
- Allow an additional 2–3 business days beyond the estimated delivery date, as packages are sometimes delayed but still delivered.
- If the package still has not arrived, please contact us with your order number and tracking information.
- We will work with the carrier to investigate and resolve the issue.
11.2 Damaged Packages
If your package arrives damaged:
- Contact us immediately upon discovery of the damage.
- Provide photos of the damaged item(s) and packaging (including the outer box/envelope, packing materials, and the item itself).
- Please retain all original packaging and damaged items until the issue is fully resolved — do not discard them.
- We will work with the carrier to investigate the claim and arrange a replacement, refund, or reshipment at no cost to you.
12. Order Changes and Cancellations
12.1 Before Shipping
- If you need to modify or cancel your order, please contact us as soon as possible after placing your order.
- We can only accommodate changes or cancellations before your order has been shipped.
- Orders may be cancelled within 24 hours of placement at no cost. Contact us at info@cityfashions.net with your order number.
12.2 After Shipping
- Once an order has been shipped, we cannot make changes or process cancellations.
- If you wish to return or exchange an item after it has been delivered, please refer to our Return Policy.
12.3 How to Request Changes or Cancellations
To request a change or cancellation, please contact us with the following information:
- Your order number
- The email address used to place the order
- The specific change or cancellation you would like to make
13. Contact Us
If you have any questions, concerns, or comments about our Shipping Policy, or if you need assistance with a current order, please don't hesitate to reach out to our customer service team:
| Channel | Details |
|---|---|
| Trade Name | City Fashions |
| Phone Number | 312-489-0919 |
| info@cityfashions.net | |
| Physical Address | City Fashions, 441 E 34th St, Chicago IL 60616, USA |
| Store Hours | Monday – Saturday: 10:00 AM – 7:15 PM · Sunday: 11:00 AM – 4:45 PM |
By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.